Boundless freedom lies in uncharted paths, where each pedal stroke takes you deeper into a labyrinth of possibilities to explore nature’s horizons.

Orbea

Orbea Terra M31e Team 1X Gravel Bike in Acid Gum - Fantasy Purple Carbon View

£3,699.00

Size Guide

Orbea Terra M31e Team 1X Gravel Bike in Caramel Carbon View

Orbea Terra M31e Team 1X Gravel Bike in Nickel - Cinamon

Pre-Order

With Pre-Order, you can purchase the latest items added to our store in advance of them arriving with us.

Your Pre-Order is prioritised (at no additional charge); meaning that as soon as the product arrives with us, we can wrap it straight back up; ready for collection via Click & Collect or despatch to you — it often never even hits the stock room shelves!

Pre-Launch

With Pre-Launch, the date when we expect to receive the product ourselves is still a little too hazy to be confident in accepting Pre-Orders.

So, instead, you can submit your email address against the item you are interested in and we will email you as soon as stock arrives on the system.

Estimated Delivery & Collection Dates

Estimated Delivery & Collection Dates are given on Pre-Order and Pre-Launch products. They are for indication purposes only and can change at any time without notice.

The dates we provide are based on indications given by our suppliers. Whenever we get updated information from our suppliers we will endeavour to update the Estimated Delivery & Collection Dates provided on product pages.

We estimate this will be ready for despatch to you or collection via Click & Collect on Undetermined

FULLY BUILT. DELIVERED READY TO RIDE.
Your new bike is professionally built and checked by our mechanics before it leaves MULE. No bike-in-a-box experience. Just a properly prepared bike, delivered ready to ride.
Find out about our bike delivery →
BUILT BY BIKE PEOPLE
Every bike is assembled, set up and checked by an experienced mechanic. Gears, brakes and setup are checked before handover, so your bike arrives exactly as it should.
How we prepare your bike →
REAL SHOP. REAL SUPPORT.
Buying online doesn’t mean you’re on your own. Need advice before ordering, help choosing a size or support afterwards? Speak directly to the MULE team.
Talk to us →

MULE Returns Terms & Conditions – In-Store & Online Sales

1. General

AtMULE, we want you to love your bike as much as we do! These T&Cs are here to keep things clear and easy whether you shop in-store or online.

2. Returns & Refunds

2.1 Change of Mind

In-Store:Used bikes are non-returnable, but we’ll always help you choose right first time.
Online:Return within30 working daysfor refund, exchange or credit (unused, original condition).
Returns are at the customer's expense. We offerfree exchangesfor mainland UK orders.
Pre-loved/second-hand bikes arenon-returnableonce delivered.

2.2 Faulty or Defective Bikes

Let us know within30 daysof receiving your bike.
We will first aim torepair or replaceany faulty part.
A refund is only offered if we can't resolve the issue within a reasonable time.

2.3 Warranty Returns

Warranty issues beyond 30 days follow manufacturer policies.
We aim torepair firstto get you rolling ASAP.

3. Warranty & Repairs

All MULE e-bikes come with amanufacturer warrantyon the motor, battery, and frame.
Not covered: wear and tear, misuse, or modifications.

4. Cancellations

In-store:All sales are final once the bike leaves the shop.
Online:Cancel anytimebefore dispatchfor a full refund.

5. Delivery

We aim to deliver within the timeframe shown at checkout.
You can choose in-store collection at no extra cost.
Courier damage isn’t our fault, but we’ll always help resolve issues.

6. Liability

MULEis not liable for injuries or accidents caused by misuse of your bike.
Please follow your user manual and local road laws for safe riding.

7. Contact Us

📧mule.cycles@gmail.com
📞01691 590361
🏢MULE, Salop Rd, Oswestry, Shropshire, SY11 2NR

Need help or have a question? We’re always here to make your MULE experience as smooth as the ride itself. 🚴‍♂️✨

Our customers love us

Don't take our word for it, check out some of the great reviews our customers have left us & if you've had a great experience with us, why not let us — and our customers — know about it.