Mule Cycles is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your data when you visit our website, mulecycles.co.uk, or engage with our services.
1. Information We Collect
We collect and process the following types of information:
1.1 Personal Data
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Name
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Email address
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Phone number
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Billing and shipping addresses
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Payment details (processed securely by third-party payment providers)
1.2 Technical Data
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IP address
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Browser type and version
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Device type and operating system
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Cookies and usage data
1.3 Behavioral Data
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Purchase history
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Browsing behavior on our website
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Preferences and interests
1.4 Data from Third Parties
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Payment processors (e.g., Stripe, PayPal)
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Social media platforms (if you interact with us through these channels)
2. How We Collect Data
We collect data through the following methods:
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Direct Interactions: When you fill out forms, make purchases, or contact us.
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Automated Technologies: Through cookies, analytics tools, and tracking technologies.
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Third Parties: From payment processors and marketing platforms.
3. How We Use Your Data
We use your data to:
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Process and deliver your orders.
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Provide customer support and respond to inquiries.
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Send updates, promotions, and marketing communications (with your consent).
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Improve our website and user experience.
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Ensure the security of our website and detect fraud.
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Comply with legal and regulatory obligations.
4. Legal Basis for Processing Data (GDPR Compliance)
We process your personal data based on the following legal grounds:
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Consent: For marketing communications and optional activities.
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Contractual Necessity: To fulfill orders or provide services.
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Legitimate Interest: For improving services and securing our systems.
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Legal Obligation: To comply with applicable laws and regulations.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website. These include:
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Essential Cookies: Necessary for website functionality.
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Analytics Cookies: To understand user behavior and improve the website.
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Marketing Cookies: To deliver targeted advertisements.
You can manage your cookie preferences through your browser settings or our cookie banner.
6. Data Sharing
We may share your data with:
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Payment Processors: To securely handle transactions.
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Shipping Providers: To deliver your orders.
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Marketing Platforms: To send promotions and updates (with your consent).
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Analytics Providers: To analyze website performance.
We ensure all third parties comply with applicable data protection laws.
7. Data Retention
We retain your data only for as long as necessary to:
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Fulfill the purposes outlined in this policy.
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Comply with legal, accounting, or reporting requirements.
When data is no longer needed, we securely delete or anonymize it.
8. Data Security
We implement robust security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include:
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Secure servers and encryption technologies.
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Access controls and staff training.
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Regular security audits.
9. Your Rights Under GDPR
As a data subject, you have the following rights:
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Access: Request a copy of your personal data.
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Rectification: Correct inaccurate or incomplete data.
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Erasure: Request the deletion of your data (“right to be forgotten”).
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Restriction: Limit the processing of your data.
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Portability: Receive your data in a portable format.
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Objection: Object to data processing for direct marketing or legitimate interests.
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Withdraw Consent: Withdraw consent at any time, where processing is based on consent.
To exercise these rights, contact us at privacy@mulecycles.co.uk.
10. International Data Transfers
If we transfer your data outside the UK or EU (e.g., to cloud storage providers), we ensure appropriate safeguards are in place, such as:
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Standard Contractual Clauses (SCCs).
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Binding Corporate Rules (BCRs).
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.
12. Policy Updates
We may update this Privacy Policy from time to time. Changes will be posted on this page, and significant updates will be communicated via email or a notice on our website.
13. Contact Information
If you have any questions or concerns about this Privacy Policy, please contact us:
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Email: privacy@mulecycles.co.uk
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Address: [Insert Business Address]
14. Complaints
If you believe your data protection rights have been violated, you can file a complaint with the UK’s Information Commissioner’s Office (ICO):
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Website: www.ico.org.uk
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Phone: 0303 123 1113
By using our website and services, you acknowledge that you have read and understood this Privacy Policy.