HAND DELIVERED >>> TO YOUR DOOR

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✅ Find a bike you like and checkout on the MULE website

✅ We will call or email to arrange a suitable time to bring the bike over

✅ Our meticulous mechanics will assemble your bike and hand deliver it to you, ready to ride.

✅ There's no need to worry about a box – your bike will arrive by car, fully assembled and adjusted with you.

✅ This service is offered on bikes and E-bikes valued over £2000 and is available for our entire bike range. 

For customers residing beyond the 100-mile radius, Call or email us to discuss delivery to your area.

✅ We can still arrange delivery personal delivery at an agreed cost

✅ You can opt for free delivery using our trusted couriers. Your bike will be securely packed for transit and minimally adjusted to fit into a bike box. Detailed instructions will be provided to assist you in the final setup steps.

✅ Simply place your order on our website and expect our team to reach out to you in the following days to coordinate delivery.

LONDON DELIVERY

Personal delivery can be arranged for London area 

MULE Returns Terms & Conditions – In-Store & Online Sales

1. General

At MULE, we want you to love your electric bike as much as we do! These Terms & Conditions are here to ensure a smooth and transparent experience for all our customers, whether you purchase in-store or online. If you have any questions, we’re always happy to help.

2. Returns & Refunds Policy

2.1 Change of Mind (In-Store & Online)

• In-Store Purchases: We do not accept returns for used electric bikes if you simply change your mind. However, we’re always here to help you make the right choice before purchase.

• Online Purchases: If your purchase isn’t quite right, you may return it for a refund, credit, or exchange within 30 working days of receipt. Returns for a refund are at the customer’s expense, but we offer free exchanges for mainland UK orders.

• Items must be returned unused and in their original condition to qualify for a refund.

• All packaging should be intact and in good condition.

• Items specially manufactured to your specifications cannot be returned without prior agreement.

• Restocking fees may apply for boot and plate combos, subject to agreement for exchange.

• All returns must include the sender's name, address, and reason for return.

• MULE is not liable for undelivered returned parcels; please retain proof of postage.

• Pre-loved/second-hand bikes are non-returnable due to their nature:

  • Second-hand bikes may show signs of use and are non-returnable for minor cosmetic marks.

  • We always encourage visiting MULE to inspect second-hand bikes in person if you’re unsure.

  • All second-hand bikes undergo thorough checks and servicing before leaving MULE.

  • Due to the costs involved in packing, servicing, and processing, second-hand bikes are non-refundable.

2.2 Faulty or Defective Bikes (In-Store & Online)

• If something’s not right, let us know within 30 days of delivery or collection.

• We will first attempt to repair or replace any defective components.

• A refund or exchange will only be offered if MULE is unable to rectify the issue within a reasonable timeframe.

• The fault must be proven and not due to misuse, wear and tear, or accidental damage.

2.3 Returns under Warranty (In-Store & Online)

• If an issue arises after the initial 30-day period, warranty claims will follow the manufacturer’s terms.

• If covered under warranty, we will repair the item before considering a refund—this ensures you get back on the road as quickly as possible!

3. Warranty & Repairs

• All electric bikes from MULE come with a manufacturer’s warranty covering major components (motor, battery, and frame) for a set period.

• The warranty does not cover general wear and tear, misuse, accidental damage, or unauthorized modifications.

• If you need help, our friendly team is always available to guide you through any issues.

4. Order Cancellations (In-Store & Online)

• In-Store Purchases: Once an order is paid for and taken home, it’s final. However, our team is happy to assist you in making the right choice before purchase.

• Online Purchases: Orders can be cancelled before dispatch for a full refund.

• If an order has already been shipped, the customer may refuse delivery, but return shipping fees will be deducted from the refund.

5. Delivery & Collection (Online Purchases Only)

• Orders are processed and shipped within the estimated delivery timeframe.

• Customers can opt for in-store collection for online orders, subject to availability.

• MULE is not responsible for damage caused during transit by third-party couriers, but we’re here to help resolve any issues.

6. Liability

• Your safety matters! MULE is not responsible for injuries, accidents, or damage resulting from improper use of our electric bikes.

• We always recommend reading the user manual and following local road laws for a safe ride.

7. Contact Us

We’re here to help! If you have any questions, feel free to get in touch:
📧 mule.cycles@gmail.com
📞 01691 590361
🏠 MULE, Salop Rd, Oswestry, Shropshire, SY11 2NR

At MULE, we want you to have the best possible experience with your bike. If you ever need assistance, just reach out—we're always happy to help! 🚴‍♂️⚡