HAND DELIVERED >>> TO YOUR DOOR
- ✅ Find a bike you like and checkout on the MULE website
- ✅ We’ll contact you to arrange a convenient delivery time
- ✅ Our expert mechanics will assemble your bike and personally deliver it, ready to ride
- ✅ No box, no tools needed — just hop on and go
- ✅ Available on all bikes and e-bikes over £2000
Outside our 100-mile radius?
No problem. Get in touch to arrange:
No problem. Get in touch to arrange:
- ✅ Personal delivery at an agreed cost
- ✅ Free courier delivery (bike boxed, minor assembly required)
- ✅ We'll send clear setup instructions and support if needed
London Delivery
We regularly deliver to London. Contact us to arrange personal handover and setup.
MULE Returns Terms & Conditions – In-Store & Online Sales
1. General
At MULE, we want you to love your bike as much as we do! These T&Cs are here to keep things clear and easy whether you shop in-store or online.
2. Returns & Refunds
2.1 Change of Mind
- In-Store: Used bikes are non-returnable, but we’ll always help you choose right first time.
- Online: Return within 30 working days for refund, exchange or credit (unused, original condition).
- Returns are at the customer's expense. We offer free exchanges for mainland UK orders.
- Pre-loved/second-hand bikes are non-returnable once delivered.
2.2 Faulty or Defective Bikes
- Let us know within 30 days of receiving your bike.
- We will first aim to repair or replace any faulty part.
- A refund is only offered if we can't resolve the issue within a reasonable time.
2.3 Warranty Returns
- Warranty issues beyond 30 days follow manufacturer policies.
- We aim to repair first to get you rolling ASAP.
3. Warranty & Repairs
- All MULE e-bikes come with a manufacturer warranty on the motor, battery, and frame.
- Not covered: wear and tear, misuse, or modifications.
4. Cancellations
- In-store: All sales are final once the bike leaves the shop.
- Online: Cancel anytime before dispatch for a full refund.
5. Delivery
- We aim to deliver within the timeframe shown at checkout.
- You can choose in-store collection at no extra cost.
- Courier damage isn’t our fault, but we’ll always help resolve issues.
6. Liability
- MULE is not liable for injuries or accidents caused by misuse of your bike.
- Please follow your user manual and local road laws for safe riding.
7. Contact Us
📧 mule.cycles@gmail.com
📞 01691 590361
🏢 MULE, Salop Rd, Oswestry, Shropshire, SY11 2NR
Need help or have a question? We’re always here to make your MULE experience as smooth as the ride itself. 🚴♂️✨